If you have a legal question, there are a lot of fantastic resources out there to help — sometimes too many. Sometimes it can be too much of a good thing. Imagine you have two kids and you’ve just decided to get divorced, you have no firsthand experience with divorce, and no idea where to get started. If you search online, you can find a lot of good information, but it can be overwhelming trying to figure out where to get started. That’s why we’re offering LiveHelp chat on the Family Law in BC website.
LiveHelp is an online chat where you can ask law students questions about family law. Visitors to the site can click the LiveHelp button on the bottom right of the homepage, and they’ll be taken to a real-time chat with a volunteer law student. It’s the law student’s job to then help them find the information they need to solve their problem.
Regular readers of ELAN may remember that this program was launched as a pilot project at the beginning of this year. Last January, when we had two volunteers, LiveHelp was only available on a very limited basis. Right now, we have more than 20 law students from around the province participating. We’re offering this chat service Monday through Friday for at least two hours each day during regular business hours. In fact, if you stop by on Mondays and Tuesdays, students will be available for almost all of the day. If students are not available you can still leave a message.
Please stop by and give this new system a shot and tell anyone that might find something like this useful.